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Mobile Apps for iPhone and Android
Mobile Web Banking
Text Message Banking
 

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Mobile Apps for iPhone and Android

Q: How does the Indiana First Bank Mobile App work?

A: First, you must download our Mobile App from the iTunes App Store or the Android Market. You can do this either from your mobile phone or computer. If you do access our App from your computer, the App will install on the mobile phone the next time your phone is plugged into your computer.

Once you download the App, you log in with the same user ID and password that you use for Online Banking. No separate or different registration is required. Once logged in you can:

  • Access your Accounts - you can view account balances and account history.
  • Pay Bills - you must first register and set up your payees on a PC before utilizing bill payment through mobile banking.
  • Make Transfers - you must have more than one account on Online Banking for this functionality to be available on mobile banking.
  • Find an ATM/Branch - you can use the App to locate the ATM or branch nearest to your location.
  • Contact Us - you can contact us right from the App

Q: How secure is the Indiana First Bank Mobile App?

A: The Indiana First Bank Mobile App is secure. To protect your privacy, you are required to authenticate yourself, using the same information from Online Banking, on each individual mobile device. All communications between your mobile device, wireless provider, and the mobile banking server are encrypted. In addition, your passwords, answers to challenge questions, and account information are never stored on the mobile device.

Q: How many transactions can I see on my phone at a time?

A: When you select an account name on the Accounts Tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions going back to 180 days.

Q: What different kinds of funds transfers are available?

A: To do a funds transfer, you must have more than one account in online banking. On the Transfers Tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer this way.

Q: Why can't I access the Pay Bills tab?

A: The Pay Bills Tab is only enabled for users who have signed up the bill payment feature within online banking on a personal computer and have set up one or more payees. When you are ready to make payments on your phone, select the Pay Bills Tab to view scheduled payments and make a new payment.

Q: Can I register for bill payment on my phone?

A: No, not at this time. Simply access online banking using a personal computer, click the Bill Payment tab and enroll there.

Q: How do I make a payment using my phone?

A: First, select Make a New Payment from the Pay Bills Tab. Next, select a payee name link form the list; enter the amount of the payment and the date to send/deliver the payment. Select the Schedule Payment button. A confirmation message is then displayed, select OK to continue.
 

 

Mobile Web Banking

Q: What is Mobile Web Banking?

A: Mobile Web Banking is a service that enables you to access your account information, conduct transfers, and pay and manage your bill payments from any mobile device that has Web browsing capabilities and an active data plan.

Q: Will I be charged for Mobile Web Banking?

A: Mobile Web Banking from Indiana First Bank is FREE, but you are required to subscribe to a data plan through your mobile phone carrier. You should check with your carrier if you aren't sure whether additional fees may apply.

Q: Will Mobile Web Banking work on my phone?

A: Mobile Web Banking will work on any mobile device with Web browsing capabilities and an active data plan.

Q: Which mobile service providers support this service?

A: This service works on all major mobile providers in the U.S., including but not limited to:

  • Alltel
  • AT&T
  • Cellular One Dobson
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile

Q: How does Mobile Web Banking work?

A: With a mobile device with Web browsing capabilities and an active data plan, all you have to do is open a browser and enter Indiana First Bank's URL (www.infirstbank.com) to access Indiana First Bank's mobile banking home page.

Enter your user ID and password, the same you use for Online Banking, and select the Log In button. No separate or different registration is required. Answer any additional security questions and select the Continue button to access Mobile Web Banking. Once logged in, you can:

  • Access your accounts - you can view account balances and account history.
  • Pay Bills - you must first register and set up your payees on a PC before utilizing bill payment through mobile banking.
  • Make Transfers - you must have more than one account on Online Banking for this functionality to be available on mobile banking.

Q: What other options are available on the log in page?

A: There is also a link that provides branch and ATM locations.

Q: How many transactions can I see on my phone at a time?

A: When you select an account name link on the Accounts tab, up to 15 transactions display for the last 10 days. You can use the vertical scroll bar to see all or your transactions. If more than 15 transactions occurred during that time period, select the More History button to view the reset of your transactions.

Q: Can I see transactions for a different time period?

A: Yes, just use the Change Date Range 'to' and 'from' fields entering the date as mmddyyyy with no punctuation, then select the Go button to get the transactions.

Q: Can I change accounts on the Transaction History page?

A: Yes, just locate the drop-down field below the Change Date Range fields and select another account from the list. The display will refresh to show recent transactions for the new account.

Q: Where can I locate the transaction details?

A: Within the Transaction History page, just click on the payee name to see the transaction details, including: date, amount, type of transaction, reference #, and store name and ID.

Q: What different kinds of fund transfers are available?

A: On the Transfer Tab, you can enter an immediate transfer between your accounts using the Transfer Now feature. Or to schedule a future transfer, use the Schedule Transfer link.

Q: Can I see scheduled transfers on my phone?

A: Yes, just select the View Scheduled Transfers link on the Transfer Tab to see up to 10 transfers scheduled over the next 30 days. If you have more than 10 transfers scheduled, just select the View More button.

Q: Can I change or remove a scheduled transfer?

A: Yes, you can do both. On the Scheduled Transfer page scroll down and use the Edit Scheduled Transfer link to change the Amount, From Account, To Account, or Date for any future dated one-time transfer. Or you can use the Delete Scheduled Transfer link to remove a future dated one-time transfer.

Q: Why can't I access the Pay Bills Tab?

A: The Pay Bills Tab is only enabled for users that have signed up for Bill Pay within the Online Banking application on a personal computer and have set up one or more payees. When you are ready to make payments on your phone, selecting the Pay Bills Tab will open the Make a Payment page.

Q: Can I register for Bill Payment on my phone?

A: No, not at this time. Simply access online banking using a personal computer, click the Bill Payment tab and enroll there.

Q: How do I make a payment using my phone?

A: Select the Pay Bills Tab and review the Pay from account (to change it, select another account from the drop-down field and select the Change button). Then, select a payee name link from the list and enter the Amount of the payment and the date to send it/deliver the payment (as mmddyyyy) and click the Pay button. A confirmation message is then displayed, select OK (or Submit) to continue.

Q: Can I see pending payments?

A: Yes, just select the Pending Payments link on the Make a Payment page to see up to 10 pending payments closest to today's date. Use the vertical scroll bar to view all 10 payments or select the View More button to see additional payments.

Q: Can I see completed payments on my phone?

A: Yes, just select the Payment History button on the Make a Payment page. You will see the 10 most recent payments that have been made. Use the More History button to see additional payments, a maximum of 90 days in the past.

Q: How do I log out?

A: When you're ready to log out, just select the Log Out button at the top right of the page to exit Mobile Web Banking and return to the Login screen.

Q: Is a password needed for Mobile Web Banking?

A: Yes, from your mobile device, all you need to do is login in to Mobile Web Banking the same as you would from Online Banking. No separate Mobile Web Banking sign up is required.

Q: How secure is the Mobile Web Banking service?

A: Indiana First Bank's Mobile Web Banking service is secure. To protect your privacy, you are required to authenticate yourself, using the same information from Online Banking, on each individual mobile device. All communications between your mobile device, wireless provider, and the mobile banking server are encrypted. In addition, your passwords, answers to challenge questions, and account information are never stored by the mobile device or in the Mobile Web Banking application.

Q: What does the 'Remember this phone' checkbox do?

A: Selecting the Remember this phone checkbox activates extra security for your phone so you don't have to enter the security challenge questions when accessing Mobile Web Banking using that phone.

 

Text Message Banking

Q: How Secure is Text Message Banking?

A: Our Text Message Banking service is secure. Text messages will never contain confidential information about you or your accounts and messages will never contain full account numbers.

Q: Will I be charged for Text Message Banking?

A: Indiana First Bank won't charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier.

Q: Will Text Message Banking work on my phone?

A: Yes, as long as you have text messaging enabled with your mobile carrier it will. If you are unsure, please check with your mobile phone carrier.

Q: Which carriers do you support?

A: This service works on all major mobile providers in the U.S., including but not limited to:

  • AT&T
  • Alltel
  • Cellular One Dobson
  • Nextel
  • Sprint
  • T-Mobile
  • Unicel
  • US Cellular
  • Verizon Wireless

Q: How do I deactivate the Text Message Banking service?

A: You can text back STOP to 454545 on your activated cell phone, or you can return to the Mobile Banking and Alerts page and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.

Q: Why do I need to verify my phone?

A: Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging.

Q: Where do I find my activation code?

A: During setup we will send you a text message with your activation code. If you have already submitted your mobile phone number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.

Q: Can I come back later to enter my activation code?

A: Yes, you can. If you experience difficulties, we recommend that you go through the setup process again and get a new code.

Q: I still have not received my code, what do I do?

A: It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link. Please check your mobile device for a new text message. If you are still experiencing problems, be sure that you entered the correct mobile phone number during setup.

Q: What is a primary text banking account?

A: Your primary account is the default account that we will use when you text BAL to 454545. You should select the one you will likely want to check most often. You can get all account balances by texting BAL ALL to 454545.

Q: Can I get the balances of my other accounts?

A: Yes, when you text BAL ALL to 454545, we will reply with a message containing the balances of all your checking, savings, and any other accounts.

Q: Can I change the primary account selection later?

A: Yes, you can. Simply return to the Mobile Banking and Alerts page and select another account from the primary text banking account drop down list.

Q: What commands or keywords can be used?

A: Use any of the following commands/keywords:

  • BAL = primary account balance
  • BAL ALL = all account balances
  • BAL CHK = checking account balances
  • BAL SAV = saving account balances
  • LAST = last 5 transactions
  • TRANS = transfer funds to primary account
  • STOP = deactivate service
  • HELP = help on keywords

Q: Are keywords case sensitive?

A: No, keywords are not case sensitive. You can type 'help' or 'HELP'.

Q: What is the number I should use to send the keywords?

A: The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.

Q: How long does it take to get a text message?

A: You'll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.

Q: Is there a password needed for Text Message Banking?

A: You do not need a password to access your account information via text message.

Q: I have a new mobile phone number. Can I change or add my number online?

A: Yes. You first need to deactivate your cell phone from within the Mobile Banking and Alerts page or by texting STOP to 454545. Then click Activate on the Mobile Banking and Alerts page and set up the new cell phone number.

Q: Is it possible to stop the weekly account balance notifications?

A: Yes. Just go to the Mobile Banking and Alerts page and click the weekly account balance notifications check box to deselect it then save your changes.

Q: Can I get a text when my primary account balance falls below a certain amount?

A: Yes. First, you will need to go to the Mobile Banking and Alerts page, select the low balance alert checkbox and select a dollar amount from the drop-down field.

Q: Can I transfer funds into my primary account using my phone?

A: Yes, if you have selected a "transfer source" account on the Mobile Banking and Alerts page. Then, for example, texting TRANS 400 to 454545 will transfer $400 to your primary account from the transfer source account and return a message with updated account balances for both accounts. Please be aware that you can only transfer funds into your primary account.

Q: I share a joint account. Can I set up two phones for the same primary account?

A: Yes. After you set up the first number, you can select the Activate another phone link on the Mobile Banking and Alerts page and then complete the simple two-step process.

 

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